Return & refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You’ll also need your receipt or proof of purchase.

To start a return, contact handsonlearningfun1@outlook.com. If your return is approved, we’ll provide instructions on how and where to send your item. Customers are responsible for return shipping costs unless the item arrived damaged, defective or we sent the wrong item. Items returned without contacting us first will not be accepted.

Digital products

Due to the nature of digital products, all digital download sales are final and cannot be returned or refunded after purchase. If you experience problems downloading or accessing your files, contact us and we’ll be happy to help.

Damaged or incorrect orders

Please inspect your order upon arrival. If your item is damaged, defective or you receive the wrong item, contact us as soon as possible so we can evaluate the issue and make it right.

Non-returnable items

Digital downloads, personalised or custom-made items, sale or clearance items and gift cards cannot be returned.

Handmade products

Our sensory kits are handcrafted in small batches. Slight variations in colour or appearance are a natural part of the handmade process and make each kit unique.

Exchanges

If you’d like a different item, the quickest option is to return your original purchase if eligible. Once your return has been accepted, you can place a new order for the item you want.

Refunds

Once we receive and inspect your return, we’ll notify you whether your refund has been approved. If approved, your refund will be issued to your original payment method within 10 business days. If more than 15 business days have passed since your refund was approved, please contact us.